Refund Policy
A legal disclaimer
Natural by Nicki LLC products are made with natural ingredients and are intended for general wellness and self-care purposes only. Statements made on this website have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.
Customers should consult with a licensed healthcare professional before using herbal products, supplements, teas, or wellness products, especially if pregnant, nursing, taking medications, or managing a medical condition.
By purchasing from this website, customers acknowledge and accept full responsibility for their use of all products purchased from Natural by Nicki LLC.
Refund Policy
At Natural by Nicki LLC, we take pride in providing high-quality natural wellness products made with care and intention.
Due to the nature of our products, including perishable sea moss items, herbal supplements, teas, and body care products, all sales are final.
We do not accept:
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Returns
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Exchanges
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Refunds on opened or used products
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This policy is in place for health, safety, sanitation, and product integrity reasons.
Damaged or Incorrect Orders
If your order arrives:
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Damaged
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Incorrect
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Leaking
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Defective
Please contact us within 3 hours of delivery timestamp with:
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Your order number
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Clear photos of the product
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Photos of the packaging
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Photos of the shipping label
Once reviewed, we will determine an appropriate resolution, which may include:
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Replacement product
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Store credit
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Claim assistance with the shipping carrier when applicable
Cancellations
Orders may only be canceled within a limited timeframe before processing begins.
Once an order has been processed, prepared, or shipped, it can no longer be canceled.
Contact Us
If you have questions regarding your order, please contact us through the contact information listed on our website and allow 1–2 business days for a response.