Shipping Policy

A legal disclaimer

Natural by Nicki LLC products are made with natural ingredients and are intended for general wellness and self-care purposes only. Statements made on this website have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

Customers are encouraged to consult with their healthcare provider before using any herbal products, supplements, or wellness items, especially if pregnant, nursing, taking medications, or managing a medical condition.

Natural by Nicki LLC is not responsible for allergic reactions, sensitivities, misuse of products, or individual results. By purchasing from our website, you acknowledge that you are using products at your own discretion and responsibility.

Please carefully review ingredient lists prior to purchase. Discontinue use immediately if irritation or adverse reactions occur.

Shipping Policy

At Natural by Nicki LLC, we strive to process and ship all orders quickly and efficiently while maintaining the quality and freshness of our products.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive tracking information via email.

Sea Moss Shipping Requirements

Due to the perishable nature of our sea moss products, 2-day shipping is required to help preserve freshness and product quality during transit. We highly recommend refrigerating sea moss products immediately upon arrival.

Fruit-infused sea moss products should be consumed within the recommended timeframe listed on the product description and packaging.

Shipping Delays

While we work hard to ensure timely delivery, Natural by Nicki LLC is not responsible for shipping delays caused by:

Carrier delays
Weather conditions
Holidays
High shipping volumes
Incorrect or incomplete addresses provided by the customer

Once a package is handed over to the shipping carrier, delivery timelines are outside of our control.

Lost, Stolen, or Misdelivered Packages

All packages shipped by Natural by Nicki LLC include the carrier’s standard shipping insurance coverage of up to $100. If a package is lost, misdelivered, or damaged during transit, a claim may be filed with the shipping carrier for review and possible reimbursement up to the carrier’s covered amount, if the claim is approved.

If a package is marked as delivered but cannot be located, or if it was delivered to the wrong address by the carrier, customers should first contact the shipping carrier directly to open a claim or investigation.

Natural by Nicki LLC will assist customers with reasonable claim documentation when applicable; however, shipping errors, carrier delays, lost packages, or delivery issues caused by the shipping carrier are ultimately the responsibility of the carrier once the package has been accepted into their possession.

Incorrect Shipping Address

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.

Natural by Nicki LLC is not responsible for orders shipped to incorrectly entered addresses provided by the customer. If an order is returned due to an incorrect address, the customer may be responsible for additional shipping fees to have the package reshipped.

Damaged Orders

If your order arrives damaged, please contact us within 24 hours of delivery with clear photos of:

The product
Packaging
Shipping label

This allows us to properly review the issue and assist with a resolution.

Returns & Refunds

Due to the nature of our natural and perishable products, all sales are final. We do not accept returns or offer refunds on opened or used products.

If there is an issue with your order, please contact us promptly so we can work toward a fair resolution.

Contact

For shipping questions or order concerns, please contact us through the contact information listed on our website.